FAQs

1.Where are you located?

Our international team at our China-based headquarters is dedicated to providing excellent service and remote work flexibility, ensuring efficient responses to your inquiries even on weekends. With warehouses located nationwide, we strive to ship products directly from our manufacturers for quick delivery and optimal product availability.

2.What methods of payment do you accept?

We accept Paypal so far.

3..Do I need a Paypal account?

No, you may use Paypal but you can also just check out using your credit or debit card.

4.Do I have to sign for the shipment?

No, it’s not necessary to sign for shipments.

5.How long is the shipping time?

The transit time depends on your location, but we are fast:
Worldwide:10-25 business days.

6.Can I track my jewelry's journey in the mail?

Absolutely! You'll be able to follow your new magical jewelry every step of the way.

Keep an eye on your email inbox. We'll send you a tracking number and tracking link. You can also send us a quick message info@lustergardenjewelry.com.com and we'll be happy to track it for you.

7.Can I modify or cancel my order?

At Luster Garden Jewelry, we understand the importance of receiving your purchase as soon as possible. That's why we strive to process orders promptly, ensuring a seamless shopping experience for our valued customers. However, we acknowledge that circumstances may arise where you need to make changes or cancel your order. While we will make every effort to accommodate your request, please note that order changes and cancellations are not guaranteed.

If you find that you need to modify or cancel your order, we recommend reaching out to our customer support team as soon as possible. You can contact us at info@lustergardenjewelry.com with your order details and the specific changes or cancellation you would like to make. Our dedicated team will do their best to assist you and honor your request.

8.My Item arrived damaged

Receive damaged items? No worries! Our orders include bubble bags and gift boxes for added protection during shipping. In the rare case of damage, contact us at info@lustergardenjewelry.com and we'll send a new order free of charge. Trust in Luster Garden Jewelry for secure and high-quality shipping.

9.Do I need to pay Custom fees?

In most cases, customs fees are not applicable to our products. However, in some rare cases, there may be handling fees and taxes that must be paid by the recipient. Unfortunately, please note that Luster Garden Jewelry has no control over these charges, as customs policies and import duties vary widely from country to country.