Our Shipping Policy

Delivery for International orders:

We would like to provide FREE standard shipping over $50 to most countries

All orders are shipped within 2-4 days and should arrive within 10-25 days depending on Customs and Freight Delays using the international Carriers.

 

Please keep in mind that:

If you have made an error in your address, please email us ASAP., so we can quickly change it. After an order has left the warehouse, the address cannot be changed any more.

Please note that we are not held responsible for any import duties or taxes. Some of our products come from our overseas warehouse and you may need to pay import duties or taxes.

Our company will provide reliable and timely shipping services to our customers. But we would like to draw your attention to certain conditions where we are not liable for misdelivered packages due to incorrect addresses or shipped to PO Boxes.

Shipping addresses are a crucial part of the ordering process. Make sure to double-check and provide accurate information to avoid delays or misdelivery. We advise customers to be diligent in providing correct shipping addresses to ensure safe and timely delivery. Our company is not responsible for any issues resulting from incorrect address information.

Our international shipments use reliable carriers for proper delivery. But if a package is returned to us as "Return to Sender" by the carrier due to the inability to deliver it, we are not liable for any losses or damages incurred. In such cases, customers will be responsible for any additional shipping charges incurred for resending the package.

Should you have any question about our shipping policy, please feel free to contact us at info@lustergardenjewelry.com.